Frequently Asked Questions:
Q: Why Santa's Lights?
Santa's Lights has phenomenal reviews, a dedication to customer service and satisfaction, and a commitment to seeing your project through to completion and exceeding your expectations. We’ve developed a reputation as the premier provider of Christmas light services, and we’re confident in what we do. We are licened and insured so we take all of the risk and give you the peace of mind you’re looking for from a reputable, professional company. We pride ourselves in our outstanding work ethic, professional appearance & the way that we care for our client’s property…as if it were our own. We supply quality products and ensure the installations are done right with a display that is beautiful, tasteful and properly installed.
Q: Does Santa's Lights provide the lights and materials or does the customer?
We provide all of the lights and supplies needed for your holiday display. Our products are all Commercial Grade LED Lighting. Using our holiday lights you get custom-fit, commercial-grade lights that are guaranteed to stay lit. We DO NOT install customer’s products or displays at this time. It's too time consuming for us as the installer to tangle through each strand of lights that you as the customer has had in past years. This ensures you get high quality lights that work for the entire season.
Q: Do you have a price list?
Every lighting design and installation is unique and no two are ever the same. The first season is typically higher in costs due to purchasing the lights/cords/timers. The following year prices can be from 10-30% less then the first year, as labor is 80-90% of the cost. With an October installation we can discount you an additonial 15% (Highly recommended). Our minimum is $300 and can range up to $2,000 depending on display and many other obstacles. Send pictures to our email or phone number and we can start working on getting you a quote. Sometimes we need to come out to the property to ensure we know what we are dealing with.
Q: What areas do you service?
Granite Bay, Roseville, Rocklin, Loomis, El Dorado Hills, Cameron Park, Folsom, Fair Oaks, Citrus Heights, Gold River, Carmichael, Orangevale, Elk Grove, Rancho Cordova, Natomas. For larger residential customers or groups of residential customers as well as our commercial clients, we can make exceptions.
Q: When will the lights be installed?
We tend to book up early in the season and as the season continues, our scheduling flexibility can deminish. We do offer a discount for installations done in October (call for details), and we highly recommend having your lights installed during this time. This allows us to give each customer the time that they deserve to adequately design, install and troubleshoot each lighting design. Should problems arise, we want to make sure we have enough time to re-design and adjust your display before your holiday deadline. We will do everything possible to accommodate your preferred installation date, but can not guarantee it.
Q: When do you remove the lights?
Starting January 2nd, we will arrange a day and time to remove your lighting and décor. Generally you can expect your lights to be removed by the end of January. If you have a special requirement, please tell us beforehand so we can accomadate.
Q: What happens when some of the lights go out during the season because of the rain? Or I'm having problems with the lights turning on?
The most common reason lights do not turn on after wet weather is because a GFI (Ground Fault Interceptor) outlet has turned off as a safety feature. Resetting a GFI outlet is easy: locate the outlet that is not working, make sure that all the electrical cords and lighting are dry, and simply push the reset button back in. If the reset does not fix the problem, or you are having trouble locating the reset button, feel free to call us, and we can assist you over the phone. Please be sure to check your GFI outlets before contacting us for maintenance. We will make repairs as necessary to ensure your lighting and décor are as hassle-free as possible. Call or email us right away so we can get you on the schedule ASAP.
Q: Do we need to be home for the installation or removal?
MOST of the time NO. Our trained installation teams can complete an installation whether you are there or not. In some cases the power supply access may be behind a locked gate or door, and the homeowner must ensure it is unlocked prior to installation or be home to grant us access.